Let customers decide

The perennial debate inside Amazon was pitting the quality of products versus the quantity. The fights often had to be arbitrated by Faricy’s boss, senior vice president Sebastian Gunningham, or by Bezos himself. Both leaned heavily toward expanding the breadth of selection as fast as possible. “Jeff and Sebastian’s view was that all selection is good selection,” said Adrian Agostini, a longtime marketplace executive. “They wanted rules in place: don’t offend, don’t kill, don’t poison. Other than that, you take what you get and let customers decide.”


This is one of the many passages I read in books and articles on a daily basis. They span many disciplines, including art, artificial intelligence, automation, behavioral economics, cloud computing, cognitive psychology, enterprise management, finance, leadership, marketing, neuroscience, startups, and venture capital.

I occasionally add a personal note to them.

The whole collection is available here.